International Journal of
Innovation, Management and Technology

Abstract— Claims management is a critical task within any contracting company, which entails the supports from custom-designed information systems and even external experts, when complex legal issues or disputes are involved. Conventional model for knowledge brokering is limited to only being able to identify external experts within the personal networks of the knowledge broker. To be more effective and efficient, a cloud-based knowledge brokering model that allows access through the Web is recommended. This paper presents a conceptual cloud-based knowledge brokering platform, which is integrated with a construction claims management system, to improve both the management of claims and to bridge the knowledge gap problem faced by contracting companies in dealing with complicated claims and disputes. It discusses also the benefits brought about and how the platform is envisaged to operate in detail.

Index Terms— Cloud-based technology, construction claims, contract administration, knowledge brokering.

H. C. Tan and L. T. Soon are with the Heriot-Watt University Malaysia, Putrajaya, 62200 Malaysia (e-mail: H.Tan@ hw.ac.uk, l.soon@hw.ac.uk). C. J. Anumba is with the University of Florida, Gainesville, FL 32611 USA (e-mail: anumba@dcp.ufl.edu).

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Cite: Hai Chen Tan, Chimay Anumba, and Lam Tatt Soon, " Cloud-Based Knowledge Brokering Platform for Managing Construction Claims — A Conceptual Framework," International Journal of Innovation, Management and Technology vol. 9, no. 1, pp. 15-20, 2018.