- Volume 14 Number 4 (Nov. 2023)
- Volume 14 Number 3 (Aug. 2023)
- Volume 14 Number 2 (May 2023)
- Volume 14 Number 1 (Feb. 2023)
- Volume 13 Number 4 (Nov. 2022)
- Volume 13 Number 3 (Aug. 2022)
- Volume 13 Number 2 (May 2022)
- Volume 13 Number 1 (Feb. 2022)
- Volume 12 Number 4 (Nov. 2021)
- Volume 12 Number 3 (Aug. 2021)
- Volume 12 Number 2 (May. 2021)
- Volume 12 Number 1 (Feb. 2021)
- Volume 11 Number 6 (Dec. 2020)
- Volume 11 Number 5 (Oct. 2020)
- Volume 11 Number 4 (Aug. 2020)
- Volume 11 Number 3 (Jun. 2020)
- Volume 11 Number 2 (Apr. 2020)
- Volume 11 Number 1 (Feb. 2020)
- Volume 10 Number 6 (Dec. 2019)
- Volume 10 Number 5 (Oct. 2019)
- Volume 10 Number 4 (Aug. 2019)
- Volume 10 Number 3 (Jun. 2019)
- Volume 10 Number 2 (Apr. 2019)
- Volume 10 Number 1 (Feb. 2019)
- Volume 9 Number 6 (Dec. 2018)
- Volume 9 Number 5 (Oct. 2018)
- Volume 9 Number 4 (Aug. 2018)
- Volume 9 Number 3 (Jun. 2018)
- Volume 9 Number 2 (Apr. 2018)
- Volume 9 Number 1 (Feb. 2018)
- Volume 8 Number 6 (Dec. 2017)
- Volume 8 Number 5 (Oct. 2017)
- Volume 8 Number 4 (Aug. 2017)
- Volume 8 Number 3 (Jun. 2017)
- Volume 8 Number 2 (Apr. 2017)
- Volume 8 Number 1 (Feb. 2017)
- Volume 7 Number 6 (Dec. 2016)
- Volume 7 Number 5 (Oct. 2016)
- Volume 7 Number 4 (Aug. 2016)
- Volume 7 Number 3 (Jun. 2016)
- Volume 7 Number 2 (Apr. 2016)
- Volume 7 Number 1 (Feb. 2016)
- Volume 6 Number 6 (Dec. 2015)
- Volume 6 Number 5 (Oct. 2015)
- Volume 6 Number 4 (Aug. 2015)
- Volume 6 Number 3 (Jun. 2015)
- Volume 6 Number 2 (Apr. 2015)
- Volume 6 Number 1 (Feb. 2015)
- Volume 5 Number 6 (Dec. 2014)
- Volume 5 Number 5 (Oct. 2014)
- Volume 5 Number 4 (Aug. 2014)
- Volume 5 Number 3 (Jun. 2014)
- Volume 5 Number 2 (Apr. 2014)
- Volume 5 Number 1 (Feb. 2014)
- Volume 4 Number 6 (Dec. 2013)
- Volume 4 Number 5 (Oct. 2013)
- Volume 4 Number 4 (Aug. 2013)
- Volume 4 Number 3 (Jun. 2013)
- Volume 4 Number 2 (Apr. 2013)
- Volume 4 Number 1 (Feb. 2013)
- Volume 3 Number 6 (Dec. 2012)
- Volume 3 Number 5 (Oct. 2012)
- Volume 3 Number 4 (Aug. 2012)
- Volume 3 Number 3 (Jun. 2012)
- Volume 3 Number 2 (Apr. 2012)
- Volume 3 Number 1 (Feb. 2012)
- Volume 2 Number 6 (Dec. 2011)
- Volume 2 Number 5 (Oct. 2011)
- Volume 2 Number 4 (Aug. 2011)
- Volume 2 Number 3 (Jun. 2011)
- Volume 2 Number 2 (Apr. 2011)
- Volume 2 Number 1 (Feb. 2011)
2024
2023
2022
2021
2020
2019
2018
2017
2016
2015
2014
2013
2012
2011
2010
- ISSN: 2010-0248 (Print)
- Abbreviated Title: Int. J. Innov. Manag. Technol.
- Frequency: Quarterly
- DOI: 10.18178/IJIMT
- Editor-in-Chief: Prof. Jin Wang
- Managing Editor: Ms. Nancy Y. Liu
- Abstracting/ Indexing: Google Scholar, CNKI, Ulrich's Periodicals Directory, Crossref, Electronic Journals Library.
- E-mail: ijimt@ejournal.net
IJIMT 2016 Vol.7(4): 137-140 ISSN: 2010-0248
doi: 10.18178/ijimt.2016.7.4.660
doi: 10.18178/ijimt.2016.7.4.660
Sales Force Automation for Decision Support
Mary Jane B. Arcilla, David Carlo V. Baltazar, Hazel Angeline J. Ng, Marian N. Obillo, and Mark Angelo S. Santiago
Abstract— Sales representatives of pharmaceutical companies are regularly faced with the challenge of achieving high sales performance and productive calls. Every day, they are faced with voluminous amounts of raw data from different sources, which they need to process in order to recommend the right products and quantities that their regular customers should order. An information system that automates sales transactions and provides decision-making support will allow them to perform their work more effectively and efficiently.
Index Terms— customer relationship management, decision support system, sales force automation, sales force management system.
M. J. B. Arcilla is with the Information Technology Department of De La Salle University – Manila, Philippines (e-mail: mary.jane.arcilla@dlsu.edu.ph).
D. C. V. Baltazar and M. N. Obillo is with Hewlett Packard Enterprise, Philippines (e-mail: davidcarlobaltazar@gmail.com, obillo.marian@gmail.com).
H. A. J. Ng is with Accenture, Philippines (e-mail: hazelng_10@yahoo.com).
M. A. S. Santiago is with the De La Salle University – Manila, Philippines (e-mail: markangelos.santiago@gmail.com).
Index Terms— customer relationship management, decision support system, sales force automation, sales force management system.
M. J. B. Arcilla is with the Information Technology Department of De La Salle University – Manila, Philippines (e-mail: mary.jane.arcilla@dlsu.edu.ph).
D. C. V. Baltazar and M. N. Obillo is with Hewlett Packard Enterprise, Philippines (e-mail: davidcarlobaltazar@gmail.com, obillo.marian@gmail.com).
H. A. J. Ng is with Accenture, Philippines (e-mail: hazelng_10@yahoo.com).
M. A. S. Santiago is with the De La Salle University – Manila, Philippines (e-mail: markangelos.santiago@gmail.com).
Cite: Mary Jane B. Arcilla, David Carlo V. Baltazar, Hazel Angeline J. Ng, Marian N. Obillo, and Mark Angelo S. Santiago, " Sales Force Automation for Decision Support," International Journal of Innovation, Management and Technology vol. 7, no. 4, pp. 137-140, 2016.