A Business Architecture for Enterprise IT-as-a-Service: Towards Influencing Business Strategy and Achieving Financial Transparency from within Corporate IT - Volume 9 Number 2 (Apr. 2018) - IJIMT

IJIMT 2018 Vol.9(2): 112-118 ISSN: 2010-0248
doi: 10.18178/ijimt.2018.9.2.798

A Business Architecture for Enterprise IT-as-a-Service: Towards Influencing Business Strategy and Achieving Financial Transparency from within Corporate IT

Hamish Sadler
Abstract— Enterprise IT/ICT units are under pressure to tidy up their operations, respond to business priorities quickly, perform efficiently and be as competitive as external service providers which has been a driver for the adaptation of the IT-As-A-Service (ITaaS) model. Despite its benefits, due to the nature of the ITaaS model which implies the service delivery engagement may be initiated by the service consumer rather than the provider, corporate IT functions adopting an as-a-service model may lose the proactivity that is required to drive innovation, influence business strategy and add business value by enabling the enterprise to gain strategic advantages, especially when it comes to shared ownership of risks. How corporate IT can become a proactive driver to influence business strategy in an as-a-service setting needs more elaboration. This paper proposes a business architecture for enterprise ITaaS focused on enabling IT functions to drive innovation and enable strategic business influence while achieving financial transparency.

Index Terms— IT-as-a-service, ITaaS, IT service delivery model, corporate IT management, IT value for business, business architecture.

Hamish Sadler is with Queensland University of Technology (QUT), Australia (e-mail: n9523456@qut.edu.au).

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Cite: Hamish Sadler, " A Business Architecture for Enterprise IT-as-a-Service: Towards Influencing Business Strategy and Achieving Financial Transparency from within Corporate IT," International Journal of Innovation, Management and Technology vol. 9, no. 2, pp. 112-118, 2018.

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