International Journal of
Innovation, Management and Technology

Abstract—The main purpose of this paper is to investigate how different the service provider’s point of view about understandability, technicality, importance and awareness of privacy policy. The emerging ambiguity in information security has raised much privacy and trust issues that are context dependent. Therefore there are several uncertainties and risks seen today concerning the privacy policy and subscriber trust. It is a responsibility of services providers before amending their policy to notify their subscribers. Because if they do not take this initiative then it creates trust deficit for their subscribers and this affects their business and goodwill. In this work we have adopted the online survey questionnaire technique to perform a research based on the organization’s own perspectives on the privacy policy. This would highlight to what extent and organizations think the policy fulfills the user’s confidence. We have decided to target Norwegian service providers for this survey, to better understand the theme of research. Generally observed in this work is that, before accepting privacy policy, it is hard to read these policies and understood by end-user, and taking this prospect ahead, many privacy policies and regulations have a difficult context to understand.

Index Terms—Privacy, personal information, service providers, subscriber`s policy, issues, survey design, legislation, settings, practices, information security concerns.

Murtaza Hussain Shaikh is with the Norwegian University of Science and Technology (NTNU), 7448, Trondheim - Norway. He is also now in Mehran University of Engineering and Technology (MUET), 71000, Jamshoro, Pakistan. (email: shaikh@stud.ntnu.no). 

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Cite: Murtaza Hussain Shaikh, "Analysis of Privacy Policy: Responses and Challenges. “Experiences from Service Providers”," International Journal of Innovation, Management and Technology vol. 3, no. 1, pp. 1-9, 2012.