International Journal of
Innovation, Management and Technology

Abstract— The model of quality management in medical organizations based on the process approach is presented in the paper. For this, an overview of the approaches to quality management described in the literature is presented, the definition of the process approach is defined. A methodology for implementing the process approach has been developed, integrated into the management strategy of a health care organization. Based on the methodology, a model of the process approach has been developed which was implemented at the Astana clinic. A combination of the process and strategic approach using a balanced scorecard will help achieve high results for clinics.

Index Terms— Healthcare organization, management strategy of healthcare organization, process approach, features of medical services, polyclinic processes.

Temirkhan Mukhambetov is with Department of Management and Business, University of International Business (UIB), Almaty, Kazakhstan (e-mail: Mukhambetov.t@gmail.com). Farida Yerdavletova is with Department of Economics, Business and Low, Eurasian Technological University, Almaty, Kazakhstan (e-mail: vip.erdavletova@mail.r).

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Cite: Temirkhan Mukhambetov and Farida Yerdavletova, " The Strategic Model of Quality Management in Health Care Organization," International Journal of Innovation, Management and Technology vol. 10, no. 3, pp. 138-141, 2019.