- Volume 14 Number 4 (Nov. 2023)
- Volume 14 Number 3 (Aug. 2023)
- Volume 14 Number 2 (May 2023)
- Volume 14 Number 1 (Feb. 2023)
- Volume 13 Number 4 (Nov. 2022)
- Volume 13 Number 3 (Aug. 2022)
- Volume 13 Number 2 (May 2022)
- Volume 13 Number 1 (Feb. 2022)
- Volume 12 Number 4 (Nov. 2021)
- Volume 12 Number 3 (Aug. 2021)
- Volume 12 Number 2 (May. 2021)
- Volume 12 Number 1 (Feb. 2021)
- Volume 11 Number 6 (Dec. 2020)
- Volume 11 Number 5 (Oct. 2020)
- Volume 11 Number 4 (Aug. 2020)
- Volume 11 Number 3 (Jun. 2020)
- Volume 11 Number 2 (Apr. 2020)
- Volume 11 Number 1 (Feb. 2020)
- Volume 10 Number 6 (Dec. 2019)
- Volume 10 Number 5 (Oct. 2019)
- Volume 10 Number 4 (Aug. 2019)
- Volume 10 Number 3 (Jun. 2019)
- Volume 10 Number 2 (Apr. 2019)
- Volume 10 Number 1 (Feb. 2019)
- Volume 9 Number 6 (Dec. 2018)
- Volume 9 Number 5 (Oct. 2018)
- Volume 9 Number 4 (Aug. 2018)
- Volume 9 Number 3 (Jun. 2018)
- Volume 9 Number 2 (Apr. 2018)
- Volume 9 Number 1 (Feb. 2018)
- Volume 8 Number 6 (Dec. 2017)
- Volume 8 Number 5 (Oct. 2017)
- Volume 8 Number 4 (Aug. 2017)
- Volume 8 Number 3 (Jun. 2017)
- Volume 8 Number 2 (Apr. 2017)
- Volume 8 Number 1 (Feb. 2017)
- Volume 7 Number 6 (Dec. 2016)
- Volume 7 Number 5 (Oct. 2016)
- Volume 7 Number 4 (Aug. 2016)
- Volume 7 Number 3 (Jun. 2016)
- Volume 7 Number 2 (Apr. 2016)
- Volume 7 Number 1 (Feb. 2016)
- Volume 6 Number 6 (Dec. 2015)
- Volume 6 Number 5 (Oct. 2015)
- Volume 6 Number 4 (Aug. 2015)
- Volume 6 Number 3 (Jun. 2015)
- Volume 6 Number 2 (Apr. 2015)
- Volume 6 Number 1 (Feb. 2015)
- Volume 5 Number 6 (Dec. 2014)
- Volume 5 Number 5 (Oct. 2014)
- Volume 5 Number 4 (Aug. 2014)
- Volume 5 Number 3 (Jun. 2014)
- Volume 5 Number 2 (Apr. 2014)
- Volume 5 Number 1 (Feb. 2014)
- Volume 4 Number 6 (Dec. 2013)
- Volume 4 Number 5 (Oct. 2013)
- Volume 4 Number 4 (Aug. 2013)
- Volume 4 Number 3 (Jun. 2013)
- Volume 4 Number 2 (Apr. 2013)
- Volume 4 Number 1 (Feb. 2013)
- Volume 3 Number 6 (Dec. 2012)
- Volume 3 Number 5 (Oct. 2012)
- Volume 3 Number 4 (Aug. 2012)
- Volume 3 Number 3 (Jun. 2012)
- Volume 3 Number 2 (Apr. 2012)
- Volume 3 Number 1 (Feb. 2012)
- Volume 2 Number 6 (Dec. 2011)
- Volume 2 Number 5 (Oct. 2011)
- Volume 2 Number 4 (Aug. 2011)
- Volume 2 Number 3 (Jun. 2011)
- Volume 2 Number 2 (Apr. 2011)
- Volume 2 Number 1 (Feb. 2011)
2024
2023
2022
2021
2020
2019
2018
2017
2016
2015
2014
2013
2012
2011
2010
- ISSN: 2010-0248 (Print)
- Abbreviated Title: Int. J. Innov. Manag. Technol.
- Frequency: Quarterly
- DOI: 10.18178/IJIMT
- Editor-in-Chief: Prof. Jin Wang
- Managing Editor: Ms. Nancy Y. Liu
- Abstracting/ Indexing: Google Scholar, CNKI, Ulrich's Periodicals Directory, Crossref, Electronic Journals Library.
- E-mail: ijimt@ejournal.net
DOI: 10.7763/IJIMT.2012.V3.303
Business Process Based Analysis for e-Government Services Improvement
Abstract— According to European and National studies Information and Communication Technologies in Public Administrations are mature enough to offer e-government services to citizens, business and other Public Administrations. Nevertheless a different perception is evident if e-government effectiveness, i.e. real usage by citizens, is considered. It seems to us that in the development of e-government solutions the focus has been put too much on technological aspects often forgetting to involve relevant stakeholders and domain-dependent requirements. Starting from a quality framework for Business Processes Management, which permits to assess a software system implementation with respect to a set of quality attributes related to cooperation and sharing that we had previously defined, we conducted a systematic survey considering eight case studies from different Italian administrative regions. The survey and the obtained results show the importance of puttingin place a systematic analysis and assessment approach within Public Administrations to enable informed e-government development via a plan-do-check-act paradigm.
Index Terms—Business Process Management, e-government service, Quality, Information Systems.
Re Barbara is with University of Camerino (barbara.re @unicam.com).
Cite: Corradini Flavio, Falcioni Damiano, Polzonetti Alberto, and Re Barbara , " Business Process Based Analysis for e-Government Services Improvement ," International Journal of Innovation, Management and Technology vol. 3, no. 5, pp. 594-599, 2012.