IJIMT 2012 Vol.3(5): 594-599 ISSN: 2010-0248
DOI: 10.7763/IJIMT.2012.V3.303

Business Process Based Analysis for e-Government Services Improvement

Corradini Flavio, Falcioni Damiano, Polzonetti Alberto, and Re Barbara

Abstract— According to European and National studies Information and Communication Technologies in Public Administrations are mature enough to offer e-government services to citizens, business and other Public Administrations. Nevertheless a different perception is evident if e-government effectiveness, i.e. real usage by citizens, is considered. It seems to us that in the development of e-government solutions the focus has been put too much on technological aspects often forgetting to involve relevant stakeholders and domain-dependent requirements. Starting from a quality framework for Business Processes Management, which permits to assess a software system implementation with respect to a set of quality attributes related to cooperation and sharing that we had previously defined, we conducted a systematic survey considering eight case studies from different Italian administrative regions. The survey and the obtained results show the importance of puttingin place a systematic analysis and assessment approach within Public Administrations to enable informed e-government development via a plan-do-check-act paradigm.

Index Terms—Business Process Management, e-government service, Quality, Information Systems.

Re Barbara is with University of Camerino (barbara.re @unicam.com).

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Cite: Corradini Flavio, Falcioni Damiano, Polzonetti Alberto, and Re Barbara , " Business Process Based Analysis for e-Government Services Improvement ," International Journal of Innovation, Management and Technology vol. 3, no. 5, pp. 594-599, 2012.

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