Abstract—The rapid advance of information technology in health settings has accentuated the importance of addressing the shortcomings of current health information system practices. Hospital Information Systems (HIS) play a significant role in providing quality healthcare services. However, HIS lag behind their industrial counterparts in providing quality (i.e., timely, accurate, complete) information and have been the target of many criticisms for alleged shortcomings. The aim of this research is to identify the requirements for HIS to assist in providing quality healthcare service. To this end, questionnaires were designed to assess the level of satisfaction of different HIS users. In addition, this research introduces the concept of loss function and relates it to repercussions of HIS customer dissatisfaction.
Index Terms— Information System (IS), technology, Hospital Information System (HIS), customer satisfaction.
G. V. R. K. Acharyulu is with the School of Management Studies, University of Hyderabad, India (e-mail: firstname.lastname@example.org).
Cite: G. V. R. K. Acharyulu , "Assessment of Hospital Information System Quality in Multi Specialty Hospitals," International Journal of Innovation, Management and Technology vol. 3, no. 4, pp. 349-352, 2012.