Abstract—This study identifies the determinants to evaluate the service quality in the higher education sector and develops a new instrument called HiEdQUAL with covering various service dimensions in the stand point of students as primary customer. The paper describes the methodology to develop the new measuring instrument of service quality through qualitative and quantitative studies that explores five dimensions: teaching and course content, administrative services, academic facilities, campus infrastructure and support services of service quality within the higher education sector. The proposed model empirically tested for validity, reliability and model fit indices using exploratory factor analysis and confirmatory factor analysis.
Index Terms—Higher education, service quality, HiEdQUAL, structural equation model.
S. Annamdevula is with the School of Management Studies, University of Hyderabad, India (e-mail: firstname.lastname@example.org)
R. S. Bellamkonda is with the Management Studies, University of Hyderabad.
Cite: Subrahmanyam Annamdevula and Raja Shekhar Bellamkonda, "Development of HiEdQUAL for Measuring Service Quality in Indian Higher Education Sector," International Journal of Innovation, Management and Technology vol. 3, no. 4, pp. 4 12-416 , 2012.