Abstract—In the global competitive environment, how to establish and maintain the customer relationship is an important concept of the success. The connection and service off ront line employees to the consumer could play an important role and keep the long-term relationship. Therefore, managers need to find out the effective way in enhance the job performance and job satisfaction of frontline employees, help them provide prominent service, and keep the good long-term relationship with the customers. For the organization, there is a large body of literature that focuses on the variables of organization and how they effect on the front line employees and job satisfaction. In contrast, little work has pay attention on the personal characteristics, such as the effect of self-efficacy and effort on job performance and job satisfaction. To shed light on these potentially complex relationships, this research was chosen on the basis of convenience sampling and was selected from automobile sales persons of Taipei, Taiwan. Among the total amount of 803 copies, a usable sample of 616 questionnaires was utilized in this study, yielding a response rate of 76.7%. We use the structural equation modeling (SEM) with LISREL to analyze and test the data. The results reveal that (1) Self-efficacy has a positive effect on job performance and job satisfaction; (2) effort has a positive effect on job performance and job satisfaction; (3) job satisfaction has a negative effect on turnover intention. These results increase understanding of the effect of personal characteristics on organization performance and helped organization to explore the management policies.
Index Terms—Self efficacy, effort, job performance, job satisfaction, turnover intention.
The authors are with National Taipei College of Business, (e-mail:firstname.lastname@example.org; email@example.com).
Cite: Ming-Cheng Lai and Yen-Chun Chen, "Self-Efficacy, Effort, Job Performance, Job Satisfaction, and Turnover Intention: The Effect of Personal Characteristics on Organization Performance," International Journal of Innovation, Management and Technology vol. 3, no. 4, pp. 387 -391 , 2012.