Abstract—Businesses around the world are experiencing the transition from information age to knowledge age. Project-oriented organizations have learned that their success depends on their capability to learn from their past experiences. By using Lessons Learned Management (LLM) they would be able to apply their new findings to their future projects. But when a project is in a much larger scale in size and scope, this modern managerial approach seems a lot more complicated and somewhat impractical. For reduction of environmental complexity, organizations need a robust and applicable methodology for managing the lessons learned. This paper introduces Knowledge-Work Breakdown Method(KWBM) which is designed based on reviewing LL collective approaches to utilize lessons learned management more effectively and pro-actively. The results of a longitudinal case study show the success of this model in practice. By using KWBM, Output and outcome measures in most systems (in LLM context), have considerably improved. This paper investigates the concept, the steps and the results in handy details.
Index Terms—KWBM, KBS, KWB Matrix, Lessons Learned Management, Project Knowledge Officer (PKO)
Y. Afshar-Jalili and N. Sadeghi are with the MAPNA Group, Tehran1918953651 Iran (e-mail:email@example.com; Sadeghi_na@mapna.com).S. Fakhimi is with the Bazarganan Hospital, Tehran, Iran(firstname.lastname@example.org).Y. Beikkhakhian is with the MAGFA Co., Tehran, Iran(email@example.com).
Cite: Yasha Afshar-Jalili, Nasrin Sadeghi, Samareh Fakhimi, and Yokabed Beikkhakhian, "Knowledge-Work Breakdown Method: A Pro-active Lessons Learned Management," International Journal of Innovation, Management and Technology vol. 2, no. 6, pp. 500-505, 2011.