Abstract—The purpose of this paper is to increase the understanding of supply chain integration implementation through a selection of appropriate types of information technology (IT). Survey response from production/purchasing managers in 111 Thai suppliers and automakers in the automotive industry were analyzed to test the effect of types of information technology on the relationship between supply chain integration and product quality performance. Univariate analysis was used to analyze the data. The results suggest an interaction effect of collaboration/decision support information technology to enhance the effectiveness of supply and customer integration. The findings of this study provide framework linking supply chain integration strategies and product quality performance leading to valuable insights into how different information technology types can be configured to enhance product quality.
Sakun Boon-itt is with the Department of Operations Management, Thammasat Business School, Thammasat University, Bangkok, Thailand (E-mail: email@example.com)
Cite: Sakun Boon-itt, "Achieving Product Quality Performance: Information Technology," International Journal of Innovation, Management and Technology vol. 2, no. 5, pp. 373-376, 2011.