International Journal of
Innovation, Management and Technology

Abstract

The emphasis in supply chain and operations management is still strongly skewed toward the manufacturing sector. Thus, there has been little research to date on service supply chain related to the development of sound measurement constructs. The aim of this study is to develop a meaningful scale to measure service supply chain management processes. The finding of Q-Sort technique is a set of scales corresponding to a target dimension. However, four dimensions, including Demand Management, Capacity and Resource Management, Order Process Management, Service Performance Management have limited numbers of qualifying scales, indicating that the scales need to be reviewed, and another round of Q-Sort should be run to give a second chance. As the implication, the results indicate that the Q-Sort technique is a useful approach in eliminating the validity and reliability problem particularly in the early scale development stages for defining the constructs of supply chain management processes in the service context.