Abstract—Total quality management (TQM), ISO 9000, the Capability Maturity Model standards, and the -performance indicators of organizations leads to business excellence. An empirical study addressing these issues is presented in this study. Results of the study indicate that quality certifications help the implementation of quality management programs based on TQM principles, and that the quality certifications have an impact on performance and helps to the organizations to achieve business excellence.
Index Terms—Business excellence, critical factors, quality certification, software industry, TQM.
Ankur Jain Author is a research scholar with the Birla Institute of Technology, Mesra, Ranchi, India. (email: firstname.lastname@example.org).
S. L. Gupta is professor with the Department of Management, BirlaInstitute of Technology, Noida India (email: email@example.com).
Cite: Ankur Jain and S. L. Gupta., "Significance of Quality Certification Towards Business Excellence: Case of Indian software Industry," International Journal of Innovation, Management and Technology vol. 2, no. 3, pp. 204-209, 2011.