doi: 10.7763/IJIMT.2011.V2.132
Significance of Quality Certification Towards Business Excellence: Case of Indian software Industry
Ankur Jain1
,
S. L. Gupta.1,2
- 1Institute of Technology, Mesra, Ranchi, India.
- 2Department of Management, BirlaInstitute of Technology, Noida India.
Abstract
Total quality management (TQM), ISO 9000, the Capability Maturity Model standards, and the -performance indicators of organizations leads to business excellence. An empirical study addressing these issues is presented in this study. Results of the study indicate that quality certifications help the implementation of quality management programs based on TQM principles, and that the quality certifications have an impact on performance and helps to the organizations to achieve business excellence.
Keywords
- Business excellence
- critical factors
- quality certification
- software industry
- TQM
How to Cite
Ankur Jain and S. L. Gupta., "Significance of Quality Certification Towards Business Excellence: Case of Indian software Industry," International Journal of Innovation, Management and Technology, vol. 2, no. 3, pp. 204-209, 2011. https://doi.org/10.7763/IJIMT.2011.V2.132
Copyright & License
Copyright © 2011 by the authors. This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited (CC BY 4.0).