Abstract—Nowadays healthcare organizations satisfy most of their needs and in some cases achieve a competitive advantage with using new technologies. Information technology is one of those technologies that is most popular in both operational and administrative activities. So in this way IT plans should be driven by an organization called IT governance organization. The ultimate goal of designing, developing and implementing the IT governance is to combine business and IT to access better financial results and find relationship between business and IT to achieve objectives with better financial measures. Thus IT balanced scorecard process which is leading to corporate contribution is a rational process and is used in this article as one of research methods. Balance scorecard is a well-known method in performance evaluation and also as controlling and monitoring mechanism in strategic management. In this article IT balanced scorecard is used as a framework for evaluating performance of IT governance in a health care organization, and evaluated and scored firm’s position in four aspects: corporate contribution, stakeholders, operation excellence, and future orientation. As a result, addition to current IT governance position in the organization some strategies suggested for improving use of IT as an enabling business tool.
Index Terms—Balanced scorecard, evaluating performance, IT governance, Healthcare organization.
Ehsan Borousan, MBA Student, Multimedia University (MMU), Faculty of Management, email@example.com
Roozbeh Hojabri, Mahmoud Manafi and Aliread Hooman, DBA Student, MMU, Faculty of Management, email: firstname.lastname@example.org, email@example.com, firstname.lastname@example.org
Cite: Ehsan Borousan, Roozbeh Hojabri, Mahmoud Manafi and Aliread Hooman, "Balanced Scorecard; a Tool for Measuring and Modifying IT Governance in Healthcare Organizations," International Journal of Innovation, Management and Technology vol. 2, no. 2, pp. 141-146, 2011.