IJIMT 2018 Vol.9(2): 79-84 ISSN: 2010-0248
doi: 10.18178/ijimt.2018.9.2.792

A Methodology to Satisfy Key Performance Indicators for Successful ERP Implementation in Small and Medium Enterprises

Saraswati Jituri, Brian Fleck, and Rafiq Ahmad
Abstract— Small and Medium size industries are facing challenges in Enterprise Resource Planning (ERP) implementation. To address this issue this article proposes a methodology that focuses on the selection of most suitable ERP modules out of the available set of modules and Critical Success Factors (CSFs) identification for successful ERP implementation in small and medium enterprises (SMEs). The methodology makes use of business requirement and selects the ERP modules and CSFs, which will satisfy the business requirement. It optimizes the resources SMEs has to invest for ERP implementation. To have a better understanding on working of methodology, four examples have demonstrated at end of the article.

Index Terms— Enterprise resource planning, lean manufacturing, small and medium enterprise, key performance indicators, critical success factors.

The authors are with the University of Alberta, Canada (e-mail: jituri@ualberta.ca, bfleck@ualberta.ca, rafiq.ahmad@ualberta.ca).

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Cite: Saraswati Jituri, Brian Fleck, and Rafiq Ahmad, " A Methodology to Satisfy Key Performance Indicators for Successful ERP Implementation in Small and Medium Enterprises," International Journal of Innovation, Management and Technology vol. 9, no. 2, pp. 页, 2018.

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