IJIMT 2016 Vol.7(6): 238-242 ISSN: 2010-0248
doi: 10.18178/ijimt.2016.7.6.680

Changing Trends in Supplier Evaluation Criteria in Telecom Sector in Pakistan

Saad Younus, Saima Afzal, and Ali Ahsan
Abstract— Telecom industry in Pakistan has evolved significantly specially after the induction of GSM operators and so has the supplier evaluation criteria employed by these companies to shortlist and select outsourcing of projects and products. This piece of research is focused on the exploration of changing trends in supplier evaluation criteria that Pakistani telecom companies have gone through, the drivers of the changing trends and recommendations are made to be incorporated in supplier evaluation. Interviews were conducted with head of departments, and participants of supplier evaluation in telecom operators. The research shows that there is an increase in focus towards customer satisfaction, competence of local partner of the supplier, corporate social responsibility, HSSE and green operations.

Index Terms— Changing trends, supplier selection, telecom market, vendor evaluation.

The authors are with the Center for Advanced Studies in Engineering, Islamabad, Pakistan (e-mail: al_ahsan1@yahoo.com).

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Cite: Saad Younus, Saima Afzal, and Ali Ahsan, " Changing Trends in Supplier Evaluation Criteria in Telecom Sector in Pakistan," International Journal of Innovation, Management and Technology vol. 7, no. 6, pp. 238-242, 2016.

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