— This paper aims to develop a Conceptual Framework in Retaining Staff to improve staff and organizational effectiveness for Nursing Homes in Malaysia. Expert Interviews with five Nursing Homes were conducted via purposive sampling and analyzed by Content Analysis. The results indicates that the framework integrates: (a) people, which are qualified staff, and development of attitude, skills, knowledge and performance for the effectiveness of service delivery; (b) programme; which include training and motivation programmes, practical courses, and job rotation as the practices; (c) process, is the strategy of continuous improvement of people and programmes in the Nursing Homes; (d) funds, are the government financial supports to assist the ; and; (e) rewards, are one of the incentives to retain staff services.
— Retaining staff, nursing home, content analysis, expert interviews.
H. R. Hasbollah is with the Faculty of Entrepreneurship and Business, University Malaysia Kelantan, Malaysia (e-mail: email@example.com).
N. A. A. Aziz and S. N. M. Rosdi are with the Faculty of Entrepreneurship, University Malaysia Kelantan, Malaysia (e-mail: firstname.lastname@example.org, email@example.com).
N. A M. Yaziz is with the Business Department, Faculty of Entrepreneurship, University Malaysia Kelantan, Malaysia (e-mail: firstname.lastname@example.org).
M. F. M. Nasir is with the Wellness and Hospitality Unit, Faculty of Entrepreneurship and Business, University Malaysia Kelantan, Malaysia (e-mail: email@example.com).
Cite: Hasif R. Hasbollah, Nurul A. Abd Aziz, Nur A. Mohd Yaziz, Mohd F. Mohd Nasir, and Siti N. Mohd Rosdi, " Conceptual Framework in Retaining Staff for Nursing Homes in Malaysia: Content Analysis based on Expert Interviews," International Journal of Innovation, Management and Technology vol. 7, no. 3, pp. 120-124, 2016.