IJIMT 2014 Vol.5(6): 438-442 ISSN: 2010-0248
DOI: 10.7763/IJIMT.2014.V5.555

The Proponents of Snail Pace Transition of Commercial Banks in Developing Countries

Nomsa Mndzebele, Dlamini Vukani, Dludlu Mlondie, Kunene Samkelo, Manzini Bayeza, and Zondo Siphiwo
Abstract— With the development of the World Wide Web (WWW) banks have increased their usage of electronic banking channels for receiving instructions and providing their services to their clients. This form of banking has generally been referred to as e-banking or internet banking; Of course noting that the kind of products and services delivered by the banks over these electronic channels tended to vary in content, capability and sophistication. The study was a descriptive type of research where close ended self-completion questionnaires were distributed to (n=96) commercial banks within five major towns in Swaziland. The findings of the study were Banks generally face difficulties when adopting and implementing e-banking, the study highlighted that they face challenges in as far as trying to install user friendly systems, coupled with the costly processes of finding and retaining talented specialist in the e-banking field of IT. Banks also face problems with specialized IT infrastructure being hard to come by in terms of software and hardware. So the scarcity of these resources tends to be the main hurdle in e-banking adoption

Index Terms— Banking, electronic, internet, online commerce.

The authors are the Faculty of Commerce, University of Swaziland, Kwaluseni, Swaziland (e-mail: nomsa@uniswa.sz).

[PDF]

Cite: Nomsa Mndzebele, Dlamini Vukani, Dludlu Mlondie, Kunene Samkelo, Manzini Bayeza, and Zondo Siphiwo, " The Proponents of Snail Pace Transition of Commercial Banks in Developing Countries," International Journal of Innovation, Management and Technology vol. 5, no. 6, pp. 438-442, 2014.

Copyright © 2008-2015. International Journal of Innovation, Management and Technology. All rights reserved.
E-mail: ijimt@ejournal.net