— The role of RFID in supply chain management is increasing at a faster rate. This technology has great potential in increasing the SCM surplus and enable firms to gain and sustain a competitive advantage. This paper will present how adopting RFID technology will impact the supply chain management macro processes, which are; supplier relationship management (SRM), internal supply chain management (ISCM) and customer relationship management (CRM). Several activities in each process with regard to RFID adoption will be discussed.
— RFID, customer relationship management (CRM), internal supply chain management (ISCM) supplier relationship management (SRM).
The authors are with the College of Business Administration, Prince Mohammad Bin Fahd University, Al-Khobar 31952, Saudi Arabia (e-mail: email@example.com, firstname.lastname@example.org, email@example.com, firstname.lastname@example.org, email@example.com).
Cite: Arifusalam Shaikh, Reem K. Al-Maymouni, Layla H. Al-Hamed, and Aya Dardas, " The Role of RFID in Supply Chain Management Macro Processes," International Journal of Innovation, Management and Technology vol. 5, no. 5, pp. 388-393, 2014.