IJIMT 2014 Vol.5(5): 388-393 ISSN: 2010-0248
DOI: 10.7763/IJIMT.2014.V5.546

The Role of RFID in Supply Chain Management Macro Processes

Arifusalam Shaikh, Reem K. Al-Maymouni, Layla H. Al-Hamed, and Aya Dardas
Abstract— The role of RFID in supply chain management is increasing at a faster rate. This technology has great potential in increasing the SCM surplus and enable firms to gain and sustain a competitive advantage. This paper will present how adopting RFID technology will impact the supply chain management macro processes, which are; supplier relationship management (SRM), internal supply chain management (ISCM) and customer relationship management (CRM). Several activities in each process with regard to RFID adoption will be discussed.

Index Terms— RFID, customer relationship management (CRM), internal supply chain management (ISCM) supplier relationship management (SRM).

The authors are with the College of Business Administration, Prince Mohammad Bin Fahd University, Al-Khobar 31952, Saudi Arabia (e-mail: sarifusalam@pmu.edu.sa, r.almaymouni@gmail.com, layla-92@windowslive.com, layla-92@windowslive.com, aya.dardas@gmail.com).

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Cite: Arifusalam Shaikh, Reem K. Al-Maymouni, Layla H. Al-Hamed, and Aya Dardas, " The Role of RFID in Supply Chain Management Macro Processes," International Journal of Innovation, Management and Technology vol. 5, no. 5, pp. 388-393, 2014.

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