— The leader of the organization plays important role in order to ensure the employees work well. In order to achieve the organization’s goal, a leader needs to be able to create a pleasant working environment for the employees. Good environment will support the working of the employees. Through transformational leadership, a leader is able to create positive transformation for its employees. Efficient employees would have an increase in their quality of work and performance. The problem can be formulated, as follows: 1) Is there a significant effect of transformational leadership on extra role behavior of employees? 2). Is there a significant effect of the application of transformational leadership on the quality of work life? 3). Is there a significant effect on the quality of work life on extra role behavior? The conclusion could be seen from their satisfaction that resulted from their Quality of Work Life (QWL). If they have a good/ideal quality of work, it is expected that they will go the extra mile. This research focuses on the effect of transformational leadership and quality of work life towards citizenship behavior of the administration employees at Universitas Terbuka. The result of this study shows that transformational leadership has a positive effect towards citizenship behavior; there is a significant and positive effect between transformational leadership towards quality of work life. And there is a positive and significant effect between quality of work life and citizenship.
— Transformational leadership, quality of work life, organizational citizenship behavior.
Helmiatin is with the Universitas Terbuka, Indonesia (e-mail: email@example.com).
Cite: Helmiatin, " The Implementation of Transformational Leadership and Quality of Worklife toward Organizational Citizenship Behavior," International Journal of Innovation, Management and Technology vol. 5, no. 5, pp. 339-343, 2014.