IJIMT 2014 Vol.5(4): 301-308 ISSN: 2010-0248
DOI: 10.7763/IJIMT.2014.V5.530

An ERP Knowledge Transfer Framework for Strategic Decisions in Knowledge Management in Organizations

Uchitha Jayawickrama, Shaofeng Liu, and Melanie Hudson Smith
Abstract— Enterprise Resource Planning (ERP) system implementation requires wide range of knowledge from various parties and transferring the right amount of knowledge between individuals during implementation is of paramount importance. Hence, ERP knowledge transfer has been recognized as one of the most essential antecedents for a successful ERP implementation. This study defines an ERP knowledge transfer (EKT) framework for ERP implementations based on empirical findings which also considers strategic decisions to be made during implementation for effective knowledge management (KM). It classifies specific knowledge elements under ERP package knowledge and business process knowledge separately which needs to be transferred between implementation consultants and business users. In addition, key findings inform industry practitioners on how, why and with-what various types of knowledge have to be transferred during ERP project with the effects of knowledge determinants.

Index Terms— ERP knowledge transfer, enterprise resource planning, strategic decisions, knowledge management, ERP implementation.

The authors are with the Plymouth Graduate School of Management, University of Plymouth, United Kingdom (e-mail: uchitha.jayawickrama@plymouth.ac.uk).

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Cite: Uchitha Jayawickrama, Shaofeng Liu, and Melanie Hudson Smith, " An ERP Knowledge Transfer Framework for Strategic Decisions in Knowledge Management in Organizations," International Journal of Innovation, Management and Technology vol. 5, no. 4, pp. 301-308, 2014.

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