IJIMT 2014 Vol.5(3): 183-188 ISSN: 2010-0248
DOI: 10.7763/IJIMT.2014.V5.510

Identifying Critical Factors of Patient Safety Culture – A Case of a Regional Hospital in Taiwan

Yii-Ching Lee, Chih-Hsuan Huang, Shao-Jen Weng, Liang-Po Hsieh, and Hsin-Hung Wu
Abstract— The Chinese version of hospital survey on patient safety culture from Taiwan Joint Commission on Hospital Accreditation is used to assess employees’ safety attitudes for this case regional hospital. This study surveys the importance values of the question items from the Chinese version of hospital survey on patient safety culture from the upper management of this case hospital. Through importance and agreement values, an importance-agreement analysis plot revised from importance-performance analysis was constructed to classify questions into four different types. The results show that thirteen question items are major strengths and should be maintained in order to provide better patient safety culture. It is worth noting that staff’s stress management is critically important and should be monitored relentlessly in order to set up a positive patient safety culture. On the contrary, five question items are major weaknesses and should be improved immediately since these five items indicate poor patient safety culture. Cooperation among hospital units should be further strengthened, and a good working environment toward a positive patient safety culture should be established. Importance-agreement analysis helps the hospital management deploy resources effectively and efficiently to enhance patient safety culture in this case hospital.

Index Terms— Employees’ safety attitude, importance-performance analysis, patient safety culture, importance-agreement analysis.

Yii-Ching Lee and Liang-Po Hsieh are with Department of Medical Quality Management, Cheng Ching General Hospital – Chung Kang Branch, Taichung City, Taiwan 407 (e-mail: yiiching.lee@gmail.com, lphsieh624@yahoo.com.tw)
Chi-Hsuan Huang and Hsin-Hung Wu are with Department of Business Administration, Tunghai University, Taichung City, Taiwan 407 as well as College of Management, Yuan Ze University, Taoyuan County, Taiwan 135 (e-mail: tititacer@gmail.com, hhwu@cc.ncue.edu.tw).
Shao-Jen Weng is with Department of Industrial Engineering and Enterprise Information, Tunghai University, Taichung City 407 Taiwan (e-mail: sjweng@thu.edu.tw).

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Cite: Yii-Ching Lee, Chih-Hsuan Huang, Shao-Jen Weng, Liang-Po Hsieh, and Hsin-Hung Wu, " Identifying Critical Factors of Patient Safety Culture – A Case of a Regional Hospital in Taiwan," International Journal of Innovation, Management and Technology vol. 5, no. 3, pp. 183-188, 2014.

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