Abstract— Performance measurement is the fundamental activity to evaluate the competitiveness of a company. By suggesting the method of performance measurement, we can expect that the result can affect several management components consisting of following three levels: Strategic level, Tactical level, and Operational level. However, the metrics belonging to different levels are not integrated, therefore a huge gap among the different levels exist. So this paper covers the metric-gap among these levels, and finally focuses on the performance of operational level. In order to achieve this purpose, we review the SCOR model and define the problems of the metrics in SCOR model.
The aim of this paper is to develop a process for tracking the etrics of the operational level with the ERP systems. As the result of study, we expect that the performance of several key metrics can be automatically measured in real time. To do this, we design the procedure of measuring performance and extracting the possible metrics of RFID on the operational level when RFID is implemented to a SCOR model based ERP system.
— Performance measurement, performance metrics, SCOR model, RFID (radio frequency identification) technology, ERP system.
The authors are with the Dept. of Industrial Engineering at Seoul National University, Seoul, Republic of Korea (e-mail: firstname.lastname@example.org, email@example.com, firstname.lastname@example.org, email@example.com).
Cite: Gyusun Hwang, Sumin Han, Sungbum Jun, and Jinwoo Park, " Operational Performance Metrics in Manufacturing Process: Based on SCOR Model and RFID Technology," International Journal of Innovation, Management and Technology vol. 5, no. 1, pp. 50-55, 2014.