• ISSN: 2010-0248 (Print)
    • Abbreviated Title: Int. J. Innov.  Manag. Technol.
    • Frequency: Quarterly
    • DOI: 10.18178/IJIMT
    • Editor-in-Chief: Prof. Jin Wang
    • Managing Editor: Ms. Nancy Y. Liu
    • Abstracting/ Indexing: Google Scholar, CNKI, Ulrich's Periodicals Directory,  Crossref, Electronic Journals Library.
    • E-mail: ijimt@ejournal.net
HOME > Archive > 2020 > Volume 11 Number 1 (Feb. 2020) >
IJIMT 2020 Vol.11(1): 18-26 ISSN: 2010-0248
doi: 10.18178/ijimt.2020.11.1.870

Automated Incident Reporting Management System Using Mobile Technology

James Cloyd M. Bustillo, Gereo A. Patrimonio, and Jhamie Tetz I. Mateo

Abstract— Aimed to provide a business solution for the Butuan City Police Office (BCPO) to mitigate problems on the veracity and response time of reported incidents, the study developed the iPolice Information System for the BCPO personnel and the iPulis Mobile App for the citizens of Butuan City. It employed Rapid Application Development (RAD) as a systems development methodology with Agile Prototyping as strategic approach. Empirically, it employed the software quality model of the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC) also known as the ISO/IEC 9126-1, to measure the level of software quality of the developed systems. The retrieved survey questionnaires from 40 respondents, BCPO personnel and the citizens, had a 100 per cent yield with a 0.96 reliability coefficient. Results of the study reveal that RAD can produce information systems with a highly ISO/IEC 9126-1 software qualities based on means ranging from 4.64 to 4.76. Both sex and type of user do not influence the high level of system software quality assessment but as the software quality general assessment level increases, so as the level of ISO/IEC 9126-1 software quality. The positive outcome of the study led to the recommendation for the deployment of the developed information systems.

Index Terms— Automated incident reporting management, mobile technology, rapid application development, software quality.

James Cloyd M. Bustillo is with ACLC College of Butuan Inc., Philippines (e-mail: bustillo.jamescloyd@gmail.com). Gereo Alviola Patrimonio is with Silliman University, Philippines. Jhamie Tetz Infante-Mateo is with Commission on Higher Education Region, Philippines.

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Cite: James Cloyd M. Bustillo, Gereo A. Patrimonio, and Jhamie Tetz I. Mateo, " Automated Incident Reporting Management System Using Mobile Technology," International Journal of Innovation, Management and Technology vol. 11, no. 1, pp. 18-26, 2020.

Copyright © 2020 by the authors. This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited (CC BY 4.0).
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