• ISSN: 2010-0248 (Print)
    • Abbreviated Title: Int. J. Innov.  Manag. Technol.
    • Frequency: Quarterly
    • DOI: 10.18178/IJIMT
    • Editor-in-Chief: Prof. Jin Wang
    • Managing Editor: Ms. Nancy Y. Liu
    • Abstracting/ Indexing: Google Scholar, CNKI, Ulrich's Periodicals Directory,  Crossref, Electronic Journals Library.
    • E-mail: ijimt@ejournal.net
HOME > Archive > 2019 > Volume 10 Number 6 (Dec. 2019) >
IJIMT 2019 Vol.10(6): 235-238 ISSN: 2010-0248
doi: 10.18178/ijimt.2019.10.6.866

Using Six Sigma to Enhance Al Ain Distribution Network Performance

Maha AlDahmi and Omar Al-Ahmad

Abstract— Enhancing the performance of Al Ain Distribution Company (AADC) network by reducing the interruption can be improved and well-illustrated using Six Sigma method. The aim of this study is to apply Six Sigma approach with DMAIC framework to improve the overall service, to reduce operating costs, and to increase the customer satisfaction. Analyzing the AADC network performance using Six Segma application may help the management to illustrate the network and take better decisions. AADC network has been experiencing many power interruptions in terms of their frequency/repetition and duration. The Six Sigma DMAIC process is used to investigate a problem, analyze its various variables, and recommend specific action plan for improvement. The paper also presents the tools and techniques used in the DMAIC process to reduce power interruptions and improve the overall service level.

Index Terms— AADC-Al Ain distribution company, six sigma, KPI- key performance indicators, DMAIC.

Maha AlDahmi and Omar Al Ahmad are with AlAin Distribution Company, AlAin, United Arab Emirates (e-mail: Maha.aldahmi@aadc.ae).

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Cite: Maha AlDahmi and Omar Al-Ahmad, " Using Six Sigma to Enhance Al Ain Distribution Network Performance," International Journal of Innovation, Management and Technology vol. 10, no. 6, pp. 235-238, 2019.

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